Internet service standards

We are committed to providing access to all the services we deliver on our website.

In order to give our customers confidence in the availability of our online services and to encourage the use of these facilities it is essential that we can commit to providing a minimum service.

About this service

Our aim is to offer our online services twenty four hours a day, seven days a week. Essential maintenance and downtime are sometimes unavoidable side effects when improving online facilities so we have set our target website availability to ninety eight percent.

In order to provide independent verification, we implemented a third party service to constantly monitor website availability. These statistics can be viewed by selecting the link on the right hand side of this page.

Knowing how you use our website enables us to make customer focused improvements. In order to get an accurate picture of our website usage we save a unique token or cookie on your personal computer to help us understand how our website is used. We collect information on:

• the browser you use
• your screen resolution
• what you searched for  

but we do not:

• collect any personal information without your permission